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Message from the Project Manager

Jarad Kapsa portrait
Jarad Kapsa

Thank You for Your Commitment and Great Work!

I would like to take this opportunity to express my gratitude for your dedication and hard work on the FEMA Housing Inspections Services (HIS) project. Your availability and contributions are vital to our success, and I deeply appreciate your efforts. Your attention to detail, compassionate approach to customer service, and readiness to go the extra mile truly make a difference. I am consistently impressed by your dedication and the quality of your work. Thank you!

2024 Atlantic Hurricane Season Forecast

As we look toward the 2024 Atlantic hurricane season, the team at Colorado State University’s tropical meteorology project has released their initial forecast, predicting an exceptionally active season. They anticipate 23 storms, with 11 potentially escalating into hurricanes, including five possibly reaching Category 3 or higher. This forecast substantially exceeds the 30-year average, suggesting we may face a particularly severe hurricane season. Your readiness will be crucial in our efforts this fall as we support WSP, FEMA, and those affected by potential disasters.

Summertime Recruitment Initiative

Given the forecasted active hurricane season, WSP is launching a robust recruitment drive over the next few months. In collaboration with FEMA, we are refining our adjudication and hiring strategies to ensure we are prepared to manage multiple significant hurricanes effectively. Our industry-leading training program now includes a mobile-compatible simulator of FEMA’s ACE software, enhancing our inspectors' skills and confidence in the field—whether it’s your first or twentieth deployment.

Please keep an eye on our site for further details on the recruitment initiative and check the BECOME AN INSPECTOR page for new information and updated FAQs.

Regulatory Updates: Enhancing Disaster Recovery

FEMA is implementing the most significant updates to disaster assistance in the last two decades, aiming to streamline and improve the Individual Assistance (IA) program. These changes will simplify the application process, expand eligibility, reduce bureaucratic delays, and enhance benefits, helping survivors recover more swiftly and efficiently.

For more information, visit Biden-Harris Administration Reforms Disaster Assistance Program to Help Survivors Recover Faster | FEMA.gov.

Prioritizing Customer Experience (CX) for Disaster Survivors

A pivotal aspect of these improvements is the focus on customer experience, highlighted by President Biden's Executive Order 14058, which seeks to transform federal service delivery and rebuild trust in government. Frank Matranga, FEMA Director of the Individual Assistance (IA) Division, emphasized that a cultural shift is essential for enhancing the customer experience (CX) of disaster survivors. The inspection process must become more holistic and responsive to individual needs.

Our project continues to receive high praise from survivors for the compassionate and professional conduct of our inspectors. For instance, the feedback regarding inspector Gloria Bork during DR4757-MI, underscores the impact of our commitment: “Gloria absolutely deserves commendation. She takes her job seriously and proved it with her actions. She is truly a wonderful human being.” You can read more about Gloria’s exemplary service in the full article: Elevating Customer Service.

Another disaster survivor stated the WSP inspector who visited their home “made me feel very comfortable with the process … I had heard negative things about FEMA, but this inspector was anything but a negative experience … was fantastic … they were very knowledgeable, and their desire to help really showed … was on time and very helpful in assisting me with understanding the process … was kind and showed great compassion … great at explaining the program … polite, professional, helpful, answered all my questions and thoroughly explained the FEMA program.”

Your empathy and dedication to providing personalized service bring comfort and hope to those in distress, underscoring the importance of our mission.

WSP fully supports FEMA’s initiatives to improve the high-quality customer experience that each survivor needs and deserves. New inspector training on CX best practices focusing on disaster survivors’ specific needs will be a critical component of future inspection services. 

FEMA Housing Inspection Services Contract Recompete

As we approach the fifth year of our current contract, we anticipate the upcoming request for proposal (RFP) for the FEMA HIS recompete. Our project team is highly committed, prepared, and backed by a robust quality management system. We are dedicated to continuing our long-standing partnership with FEMA and delivering exceptional service to the American public, as we have since 1995.

Thank you once again for all that you do. Your hard work does not go unnoticed, and it is what drives our collective success.


Jarad Kapsa, FEMA HIS Managing Director

WSP USA Inspection Services


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